REGISTER FOR ACCOUNT  |  LOGIN  |  MAKE A PAYMENT  

Frequently Asked Questions


What Do I Do If I Want to Move In/Buy a Home?

We always welcome new Residents! If you would like to move into our community, you must first complete and submit our Resident Application (you can apply online through our website by clicking “Apply Now” on the main page).  We will respond to your application within 7 business days.  If/Once approved, you will be invited to move in once the prior resident’s account is brought current and the home you are moving into is brought into compliance with community standards.

 

Do You Offer Moving Assistance?

Yes!!  Moving a home can be very expensive.  We understand this and do not want that cost to impede your ability to move into our community.  If you are interested in bringing a home into our community, please contact the community manager and they will advise you of several moving assistance programs we offer, including direct financial assistance and rent holidays.

 

What do I do if I want someone to move in with me?

If you want someone to move into your home with you, they first need to be approved by Park Management. They can apply through our website by clicking “Apply Now” on the main park page. Once they have completed the application, they will get an answer within 7 business days. If they are approved, they can move in immediately.

When is my rent due?

Your rent is due on the 1st of each month with a 5 day grace period (10 days in New York). This means no late fees will be applied until the 6th day of the month (11th day in New York).

Can I pay my bills online?

Click here to login to your transaction history or create a new account. Your balance is at the bottom of your history. Click “Pay Now” to make a payment on your outstanding balance. If you haven't created a new account before, you will need your account number and your date of birth must be on file with us. Please contact online customer support if you need assistance by emaling horizonlandhelp@gmail.com.


What fees are associated with paying online?

Yes. $2.95 for electronic payment services. If you choose to pay by credit/debit card there will be an additional 3% credit card company fee.


How do I figure out how much I owe?

Click on the “Resident Web Access” button in the top right of the community webpage login to your transaction history. Your balance is at the bottom of your history. Click “Pay Now” to make a payment on your outstanding balance.

 

Are Pets Allowed?

We do allow pets in our communities, subject to certain restrictions.  Generally, we limit each household to two (2) pets, we require that residents register pets with community management (see the “Pet Registration” link on the community webpage), and we do not allow certain breeds of dogs, such as pit bulls (including mixed-breeds), Rottweilers, Dobermans, etc.  In some of our communities, residents are charged a pet fee.  Please see the “Park Rules and Regulations” on the community webpage for more detail on pets. 

 
How is the Community Managed?

All of our communities have an onsite manager, many of whom live in the community and are also residents.  Depending on the community, we may or may not maintain an onsite office.  Regardless, your manager can be reached by cell phone (see number on Community’s page); if you receive a voicemail, please leave a message and your call will be returned as soon as possible. All of our communities are also staffed by a Regional Manager, who is available to assist in the event of an emergency and in those certain cases where your onsite manager may not be in a position to help.

 

What do I do if I want to sell my home?

If you want to sell your home, the first thing you need to do is to give Park Management 30 days’ notice. After giving proper notice, if you are selling your home to people who want to live in the park, they will need to be approved by Park Management. They can apply through our website by clicking “Apply Now” on the main park page. Once they have completed the application, they will get an answer within 7 business days. If they are approved, they can move in once the current resident’s account is brought current and the home meets community standards.